At Sway Line Zone, we’re committed to making your summer style journey as smooth as possible. Whether you’re browsing our bikini tops, corset tops, or trendy trousers, we want you to love every piece you order. Here’s everything you need to know about shipping and returns.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties or taxes that may apply.

Our Hassle-Free Returns Policy

Not completely satisfied? Our summer-ready promise ensures a smooth returns process for most items.

Return Eligibility

  • Returns must be initiated within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Important Hygiene Note: For health and safety reasons, we cannot accept returns on bikini bottoms unless they are faulty or incorrectly shipped. All other swimwear must have hygiene liners intact.

How to Return an Item

  1. Initiate Your Return: Email our style squad at [email protected] within 15 days with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send to our Chester address (provided in approval email) using a trackable service
  5. Confirmation: Once received, we’ll process your refund or exchange within 3-5 business days

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Sway Line Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:
– [Item Name] in [Size/Color] – [Item Name] in [Size/Color]

Reason for return: [Please specify – wrong size, changed mind, faulty item, etc.]

I would prefer: [Refund / Exchange for [Item Name] in [Size/Color]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

Refund Information

  • Timing: Refunds processed within 3-5 business days after we receive your return
  • Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed
  • Appearance: Depending on your bank, refunds may take 5-10 business days to appear on your statement

Exchanges

Prefer a different size or style? We’re happy to help:

  • Exchanges are subject to product availability
  • We cover shipping costs for your replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • For lower-priced exchanges, we’ll refund the difference

International Returns

For our global customers:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Mark the package as “Returned Goods” to avoid customs charges

Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us immediately at [email protected]
  • Include photos of the damage or fault
  • We’ll arrange a free return and replacement/refund

Summer-Ready Promise: We stand behind our bikini tops, corset tops, crop tops, skirts, and trousers. If you’re not completely satisfied with your purchase, our friendly team is here to make it right.

For any questions about our returns policy, contact our Chester-based style squad at [email protected].