At Sway Line Zone, we want you to love your summer-ready styles as much as we do. If something isn’t quite right, our hassle-free returns process is here to help you sail through exchanges or refunds.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Items must be in original condition with all tags attached
Note: For hygiene reasons, we cannot accept returns on bikini bottoms unless they are faulty or incorrectly shipped. All other swimwear must have hygiene liners intact.

How to Return an Item

  1. Initiate Your Return: Email our style squad at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our Chester address (provided in approval email) using a trackable service
  5. Confirmation: Once received, we’ll process your refund or exchange within 3-5 business days

Return Request Template

Use this template to request your return:

Subject: Return Request for Order #[Your Order Number] Dear Sway Line Zone Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return: [Please specify – wrong size, changed mind, faulty item, etc.] I would prefer: [Refund / Exchange for [Item Name] in [Size/Color]] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed
  • Appearance: Depending on your bank, refunds may take 5-10 business days to appear on your statement

Exchanges

Prefer a different size or style? We’re happy to exchange your item:

  • Exchanges are subject to product availability
  • We’ll cover the shipping costs for your replacement item
  • If the exchange item costs more, you’ll need to pay the difference
  • For lower-priced exchanges, we’ll refund the difference

International Returns

For our global customers (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Mark the package as “Returned Goods” to avoid customs charges

Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us immediately at [email protected]
  • Include photos of the damage or fault
  • We’ll arrange a free return and replacement/refund
Summer-Ready Promise: We stand behind our bikini tops, corset tops, crop tops, skirts, and trousers. If you’re not completely satisfied with your purchase, our friendly team is here to make it right.

For any questions about our returns policy, contact our Chester-based style squad at [email protected].